If a person receives a damaged product from eBay, they should first check the seller's return policy on the listing for information on their return policy. After checking the seller's return policy, the buyer should then proceed to request a return.
Checking the return policy of the purchased item will determine information such as the seller's return period and whether they are enrolled in eBay's hassle-free returns. According to eBay, to return an item and request a refund or replacement, the buyer should log into their eBay account, find the purchased item in My eBay and select "Return this item" from the "More actions" drop-down menu. Select the reason for the return and then, depending on the seller's preferences, the buyer may be put in contact with the seller directly. An item should be returned within five business days of requesting a refund or replacement. After receiving the returned item, the seller should provide a refund for the item within six business days or ship a replacement within five business days.
Return shipping charges are paid by either the seller or buyer, depending on the seller's return policy for the item. eBay can be asked to step in and help as a third party if a seller fails to issue a refund or if a buyer isn't satisfied or hasn't received a replacement for the damaged item.