Customers can check their NetSpend balances and recent transactions through the NetSpend app, available on both iOS and Android devices. Alternatively, NetSpend's Anytime Alerts program provides customers with an updated account balance via text message after every transaction.
Those using Anytime Alerts can also text BAL to 22622 to check their current balance, as of 2015. NetSpend customers can check their balances by telephone or through participating U.S. ATM machines, but these other options carry a 50 cent fee while the NetSpend app and Anytime Alerts are both free.
As of 2015, the NetSpend app has received largely negative reviews. The most common complaint is the app's failure to load or update requested information in a timely manner.