Q:

How can a message be sent to the online Geek Squad support team?

A:

Quick Answer

A message can be sent to the Geek Squad support team either by Email or through the company's online live chat system 24 hours a day, 7 days each week. In order to access the 24-hour online chat system, the computer's pop-up blocker must be disabled, as noted on the Geek Squad website's "Chat with an agent" page. Instructions for disabling pop-up blockers are provided for Internet Explorer, Google Chrome and Safari.

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Full Answer

The link for the Geek Squad email contact form is located at the bottom of the company's home page under the heading "Popular Links." The link opens a page with a standard email response form. Although users cannot add their own email-subject text, a drop-down menu provides a variety of subject choices, such as "New Service Request" or "Technical Question." As of 2015, the company also accepts phone calls 24 hours a day, 7 days a week at (800) 433-5778, as stated on their "Contact Us" page.

Geek Squad offers online support plans that cover unlimited live technical support by phone or online chat in lengths of 1, 2 or 3 years. The tech support plans cover up to three devices and are not dependent upon where those devices were purchased. In addition to providing phone or live chat troubleshooting guidance, Geek Squad agents are able to take over a subscriber's computer remotely and diagnosis and repair problems. In-home repair visits can also be arranged for an additional per-visit fee.

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