Q:

How can you make a complaint about North American Spine?

A:

Quick Answer

To make a complaint about North American Spine, go to the North American Spine business review page on the Better Business Bureau’s official website, and click File a Complaint located bellow Customer Complaints Summary. You can also submit a complaint on ComplaintsBoard.com.

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Full Answer

After clicking File a Complaint on BBB.org, click Continue on the next page, and complete the complaint form on the subsequent page. Choose Yes or No to answer the questions concerning the nature of your complaint, and enter your personal information.

To post a complaint on ComplaintsBoard.com, click Submit Complaint found in the upper-right corner of the page, and provide information about the subject, category and details of your complaint. You may also attach images of proof to support your statements.

North American Spine has been a BBB-accredited business since Sept. 7, 2010, and the company has resolved two complaints filed on BBB.org with the bureau’s assistance, as of April 2015, according to the website. One complaint involved billing issues in which the customer requested a refund of $827 for the airline tickets she had to purchase to undergo the medical procedure that was moved to a different date due to the unavailability of the scheduled doctor. North American Spine responded by refunding the requested amount plus an additional $273 for other inconveniences the customer experienced.

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