The DTE power outage map allows customers and residents within the company's service area to understand what locations are currently experiencing disruptions, the severity of the issue and the number of people the outage is affecting, as of 2016. The map updates every 15 minutes to provide the most accurate information, showing disruptions that last longer than five minutes.
DTE maintains a near real-time power outage map to allow transparency into service disruptions and reduce the load on its customer service department through the self-service option, rather than requiring customers and residents to contact the company with all inquiries. The map features accurate representations of streets, highways, landmarks and geographic entities such as lakes and mountains, with special markers outlining the ZIP code boundaries and service area boundaries within the section of Michigan that it serves. Users can zoom and adjust the map to view specific areas or the entire service section as a whole.
Outages appear as shaded areas in different colors, with each color representing an estimation of the number of customers the outage is affecting, ranging from under 99 to over 2,501. As the map only displays outages lasting longer than five minutes, and only updates every 15 minutes, it may not always include every service interruption. If a customer is experiencing an extended loss of power that does not appear on the map, it may be necessary to contact DTE about the matter.