Internal forces affect organizational behavior because they influence the way the organization relates to the outside world. Internal forces may include communication mediums, individual attitudes, teams and organizational structures.
Organizations that have cheap and convenient communication options create a close relationship with customers. This makes such organizations appear friendly and easily accessible.
Organizations that have closely knit teams are likely to come up with solutions more easily and faster than others. This means the organizations are bound to become more effective in service delivery.
Organizational structures make it possible for employees to have distinct roles, effectively eliminating disputes, assigning each person a role and making it possible for the organization to be highly productive in the long run.