Examples of service level agreements are available at utexas.edu, ITDonut.co.uk and Givainc.com, as of 2015. Additional sources for service level agreement examples and templates include Biztree.com and SLATemplates.com.
A service level agreement is the part of a contract between a business and its IT services provider that sets the acceptable levels of service provided and explains the amount of compensation the business receives if the service provider does not meet those levels.
The University of Texas at Austin's Information Technology Services is a customer-based foundation that provides information technology solutions. The IT Donut is a business information resource that provides owners and administrators with a wide range of tools including informative articles, instructional guides, case studies and video content.