How Can Customers Contact TurboTax?


Quick Answer

Customers can contact TurboTax through an Intuit Turbo Tax website contact form, as of May 2015, according to the company website. This method provides customers one-on-one expert assistance.

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Full Answer

A customer must select a contact platform, such as Online or Mobile App, as shown on TurboTax. If a customer selects Online, a new box pops up that asks to which edition of TurboTax the question refers. Next, the customer types his question and presses Continue. A list of links that possibly answer the question appears.

If none of the links are what a customer is looking for, he can press Chat. TurboTax gives approximate wait times. The company replies to more than 1,500 unique questions daily.

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