To voice a complaint to Sears, consumers can go to the company website, Sears.com, and live chat, phone or email a customer representative. To make a formal complaint, it is best to do it by writing a letter.
Compose a business type letter in a polite and professional tone and address it to: Sears Corporate Office, 3333 Beverly Road, Hoffman Estates, IL 60179, as of 2015. Mark the outside of the envelope Attn: Customer Service. If you are complaining about a product, the letter should include the model and make, the date purchased and the store in which it was bought. Include contact information and the remedy that you would prefer.
If you are complaining about a service or a particular employee, include the date and time of the incident, the store and the employee’s name, as well as your own contact information.