Time Warner Cable customer service can be contacted at 1-800-892-4357, according to the official Time Warner website. A customer also has the option of chatting live with an agent via the Internet, or using the "Ask Amy" option. Amy is a virtual agent with answers to many questions and concerns.Continue Reading
There are also Time Warner Cable community forums in addition to numerous FAQs on the official website to help with account and billing questions. Questions easily answered on the website include answers to many billing and payment questions, such as "Why doesn't my last payment show up on my bill," and "can you explain the 'Partial Month' line on the bill," as stated on TWC's official site.
If the answer to a consumer's question is not easily available via the website, forum or Ask Amy option, a user is then prompted to call the Time Warner Cable number, or to take part in an online live chat session. A user can access online bill pay via the My Account option, as stated by Time Warner Cable's official site. The answers to many payment questions can be found by accessing the user account via this portal. Business class customers should refer to the Time Warner Cable business website for solutions.Learn more about Personal Banking