First Financial Bank USA provides a number of contact options, including phone, traditional postal service and SecureMail online mail through its website's Contact Us section where it posts updated contact information, notes the bank's website. When contact information changes, those changes are reflected through updates to the Contact Us section of the First Financial Bank USA website, allowing customers to keep in touch over time.
The bank lists its phone number as well as its collect number for calls from outside the United States. Alongside this information it also gives its support line hours so that customers can learn when it is best to call.
The bank has three separate addresses for contact through the post. These addresses service, respectively, general inquires, bill payment and overnight express service. Customers can write to any of these addresses depending on their needs, and depending on their level of comfort or ability with phone or email conversations the post may be a better option.
Users with an online banking account through the First Financial Bank USA can log into that account and access the SecureMail feature which allows them to send email via the bank's secure servers, notes the bank. This ensures that any and all sensitive financial and personal information is protected and kept from public view.