As of 2015, customers can contact Shaw Cable customer service by email, phone or online chat. Customer service is available by phone 24 hours a day, seven days a week at 888-472-2222.
To contact Shaw Cable customer service by email, visit Shaw.ca and click on the Contact button at the top right hand of the page. Then click on the Email button, and fill out the required information. A Shaw Cable customer service representative should respond within 48 hours. The Shaw Cable Contact page also has a feature that allows customers to chat directly with a customer service representative, as well as a link to the Shaw Support Community, which features more help, information and answers to frequently asked questions.
Shaw Cable is owned and operated by Shaw Communications, Inc., a Canadian telecommunications company that provides Internet, mass media, telephone, television and other communications services. Founded in 1966, Shaw Communications has its headquarters in Calgary, Alberta and mainly provides services to Alberta and British Columbia, with smaller operations in the provinces of Manitoba, Ontario and Saskatchewan. The company was originally known as Capital Cable Television Company, Ltd, and it changed its name to Shaw Cablesystems in 1983, the same year the company went public on the Toronto Stock Exchange.