Amazon.com customers can contact the company by going to the Contact Us section of the website. On this page, the customer is prompted to choose the category her issue falls under, such as a problem with an order, as well as indicate the preferred method of communication.
As of 2015, Amazon.com provides three contact options: email, phone or live chat. The email, phone or chat customer representative may differ depending on the nature of the customer's issue. Amazon.com also provides a help page that covers general topics to help with customer issues. These topics include shipping, delivery, payment and account management.