You can contact Aetna by mail, phone, email or social media. Another method of contacting Aetna is by filling out an online message form at Aetna.com.
As of 2015, Aetna has a toll-free number that members can use every day from 7 a.m. to 7 p.m., Eastern Standard Time for support. Additionally, Connecticut residents can contact a special toll-free number. You can find information such as Aetna's address and toll-free Member Services phone number on the homepage of the company's website by clicking the Contact tab at the top of the page.
The website also has an online form in the Contact section that media staff and members can fill out for inquiries. Finally, members can message Aetna via its social media account on Twitter.