Q:

How can you view consumer complaints in Canada?

A:

Quick Answer

You can view consumer complaints in Canada by going to the Consumer Beware List compiled by the Ministry of Government and Consumer Services in Canada. The site allows you to enter the names of individuals or businesses, and to then pick the type of service or product.

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Full Answer

The Consumer Beware List contains businesses or individuals that have not responded to the Ministry of Government and Consumer Services about written consumer complaints, have been issued an administrative order, or have outstanding charges against them. The Ministry of Government and Consumer Services also has a site listing the top 10 complaints and inquiries. As of 2016, the service sector with the most complaints against it is collection agencies.

The Consumer Protection Act lists the rights of consumers in Canada with regards to businesses. A cooling-off period allows consumers to cancel most contracts and agreements within 15 days. Contracts with businesses that have misrepresented their products or services can be withdrawn within one year. If a consumer orders an item for delivery, the item must be delivered with 30 days, or the customer can ask for his money back.

The Ministry of Government and Consumer Services recommends consumers review their rights under the Consumer Protection Act before filing an official complaint against a business.

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