Charter Communications bills are paid online by one-time payments, by setting up regular automatic payments and in some states, by setting up a transaction during an online chat session with a customer service representative or through a personal bank website. To use the company's online payment system, first set up a My Account username and password. Charter customers in the states of Wyoming, Utah, Montana and Colorado must set up a My Bill username and password to use the company's online payment services.
Charter Communications payments requiring the assistance of a customer service representative, such as through an online chat session or by phone, incur a $5 service fee. The company accepts payments made through checking and savings accounts, debit cards, Visa, MasterCard and Discover.
Charter customers who are not in the states of Wyoming, Utah, Montana and Colorado can make payments from their personal bank's website or use a mobile device to pay their bills. To use a personal bank website to initiate a payment, add Charter Communications as a payee. The company advises double-checking the Charter account number before sending the payment. No additional service charge is incurred when payments are made from a bank website, as stated on the Charter website. Print and keep a copy of the bank transaction until it can be confirmed through Charter that the payment was processed.