In addition to standard mail-in check payments, energy customers in Missouri can pay their Ameren bills over the phone, online or in person at an authorized payment location. Ameren payment methods include direct pay, electronic data interchange (EDI), gift card, electronic payment and credit card, as listed on the company's website.
Ameren's direct pay method enables their customers to have their payments made automatically each month from their checking accounts. EDI is for the energy company's business customers and is a special electronic bill presentation and payment plan. Login accounts can be set up that enable customers to make no-fee electronic check payments online. Customers who have not set up login accounts can make payments online using their VISA, MasterCard or American Express cards with a convenience fee added to each transaction. The convenience fee is also applied to credit card and electronic check payments made over the phone.
For those customers who prefer to pay in person, Ameren has set up payment locations in food stores and convenience stores. The payment locations are connected electronically to the company's payment system and transactions are recorded immediately. The locations also accept partial payments. The in-person locations are open to take payments 7 days a week and can be found by entering a zip code in the search tool on the company's "Pay in Person Locations" website page. There are hundreds of payment locations available for the company's Missouri and Illinois customers, as noted on the Ameren website.
Ameren also provides bill-paying assistance for qualified Missouri households that are experiencing financial difficulties. Low-income families having trouble paying their heating and utility payments can receive assistance directly from the energy company, or they can obtain help from third-party organizations, as reported by NeedHelpPayingBills.com.