Coldwater Creek does business only through its online website or through a mail-order catalog, as of Spring 2015. Previous brick-and-mortar stores and outlet venues are no longer operating.
Coldwater Creek was purchased by Sycamore Partners, a New York-based private equity firm, in June 2014 after the clothier sought federal bankruptcy protection. As a reorganized business, Coldwater Creek does not honor previous company gift cards or credit, nor does it accept online coupons that were issued under the original company.
Coldwater Creek began operations in 1984 in Standpoint, Idaho. The company's website states that customers can contact it via a toll-free telephone or an address in Ohio.