Customers generally give Best Buy positive reviews. As of August 2015, the retail chain has an average rating of three and a half out of five stars from over 300 reviewers on SiteJabber.com. More than a third of the reviewers give Best Buy five stars.
Reviewers commonly praise Best Buy's prices, product variety and customer service. Reviewers also often mention that the sales staff are knowledgeable, helpful and not pushy. Conversely, some of the reviewers who give the lowest ratings cite poor customer service. Many of the negative customer service incidents involve individual employees not doing their jobs well. Customers unfamiliar with products expressed frustration that Best Buy employees seemed to be unable or unwilling to teach them how to use those products.