Q:

Why do some businesses have multiple phone numbers?

A:

Quick Answer

Multiple phone numbers give businesses of all sizes flexibility to meet the communication needs of both employees and customers. Small businesses that serve multiple locations often establish a presence in each area with a local number. Multiple numbers can also give a small business a larger appearance.

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Full Answer

Separate numbers are assigned to each phone line used by an organization. A business with four phone lines, for example, also has four phone numbers. A company must have enough lines to accommodate its needs. A telecommunications office with 20 staff members may have 20 phone numbers, for instance, while a retail shop with 10 staff members on site may only require two numbers.

Many businesses give unique phone numbers to individual departments, offices or employees within the organization. This practice improves the customer experience while also streamlining business operations. A local car dealership may have a phone number for each of its eight salespeople, a number for the parts department and a number for repairs so customers have direct access to who they need, as well as a primary number managed by a receptionist for a total of 11 phone numbers.

It isn't uncommon for a company to have a local number and a toll-free number. Toll-free numbers traditionally provided easy phone access to widespread client bases, but also boosts the image of small businesses. Companies often opt for multiple local numbers when the customer base is concentrated in a single area.

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