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What is Birch Communications?

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Quick Answer

Birch Communications is a company that offers phone, information technology and Internet services to businesses. BirchCloud, BirchVoice, BirchNetwork and BirchIT Services are examples of products the company sells.

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Full Answer

Birch Communications presents itself as a solution for businesses of all sizes that have been underserved by other carriers. Products and services are sorted according to industry, need and size, in addition to product category.

BirchCloud features choices including managed hosting, private cloud storage centers, secure file storage and phone systems managed through the cloud itself. BirchVoice offers local and long-distance calling, integrated systems and support for both mobile and wireless lines. BirchNetwork boasts speeds of up to 100 megabits per second and has several broadband packages. BirchIT Service provides setup, migration, training, remote monitoring and software management. BirchMobile offers access to cloud storage through mobile devices including phones and tablets.

Birch Communications serves all 50 U.S. states, Washington, D.C, Puerto Rico and Canada, and it claims to have over 200,000 customers in mostly business sectors, as of 2015. Birch is a Better Business Bureau accredited company and has a BBB rating of A+.

The company has more than 600 Points of Presence across 22 states and employs over 1,400 people. Birch was founded in 1996. Their operations centers are located in Macon and Atlanta, Georgia, as well as Emporia, Kansas. Birch has a certification of “Call Center of Excellence” awarded by BenchmarkPortal in 2007, 2013 and 2014.

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