Q:

What are the billing policies for American Electric Power?

A:

Quick Answer

The specific billing policies vary between the seven subsidiaries of American Electric Power, but the general process involves customers paying for the electrical connection along with monthly charges based on usage. Each subsidiary's specific billing policy can be found through the company's customer service website, AEPAccount.com, as of 2015.

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Full Answer

American Electric Power operates seven regional power distribution companies that service customers across 11 states, with each company operating its own billing policies and practices. As such, the company itself does not have a standard billing practice, but instead a general set of guidelines based on industry standards. Each subsidiary issues a monthly paper billing statement to its customers, which includes the charges for total energy used during that period as well as associated taxes and connection fees. Most bills include a slip with which the customer can mail a check payment, as well as information on how to pay online.

Each subsidiary operates physical offices that commonly accept in-person payments in the form of a check, debit card transaction or cash. AEPAccount.com provides direct links to each regional division, as well as tools for locating the appropriate entity for customers unaware of the specific service area in which they live.

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