The benefits of using an employee self-service center include satisfied employees, maintaining accurate data, easy recruitment, reduced inquiries and reduced operational costs. An employee self-service center reduces the burden on HR.
A self-service center allows employees easy access to training opportunities and benefit plans. This boosts their morale and empowers them.
The self-service center also helps to maintain more accurate date. Employees enter and update their personal information, resulting in more up-to-date and relevant information, and fewer data-entry errors.
The center also makes it easier for HR to find suitable candidates for available positions. Candidates access available jobs online and provide their qualifications and relevant information.
Self-service centers help to reduce inquiries. Employees can easily retrieve crucial information such as benefit plans or pay stubs, leaving HR more time to attend to other crucial business. Some services cater for direct communication between employees and benefits administrators if needed.
Lastly, self-service centers help to cut operational costs especially where customer interaction is concerned. This applies both on the phone and online. HR professionals are also relieved of administrative overheads and given more time to concentrate on recruitment and other strategic initiatives. An employee self-service center is relatively easy to set up and maintain and is worth both the cost and effort.