What Are the Benefits to a Business of Using Toll-Free Numbers?


Quick Answer

Toll-free numbers make a business more accessible to its customers and employees. They offer an efficient point of contact so that customers can get in touch. This could be to access information, make a purchase or obtain customer support.

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What Are the Benefits to a Business of Using Toll-Free Numbers?
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Full Answer

A toll-free number allows customers and employees to contact a business free of charge. They have been in existence since 1967. The main benefit to businesses is that they reduce the barriers that customers may have for calling: when calls are free, customers are more likely to call.

Additionally, toll-free numbers create a positive impression of a company because they suggest professionalism. They also demonstrate that customer service is high on the agenda of the business.

In addition to saving money for customers, toll-free numbers can also lower the business's operating costs. Most providers of toll-free number services include reporting features, which show the names and numbers of callers for the business's records. This makes the process of tracking customers easier.

Call forwarding is also a beneficial feature when using toll-free numbers. This automated service allows the user to forward incoming calls to any other number.

Finally, toll-free numbers are easy and inexpensive to set up, making them accessible to most businesses.

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