As of 2015, 24PetWatch insurance offers 80 percent coverage with a 20 percent co-pay, rather than a case-by-case claim system. The annual deductible starts as low as $100, and policies cover an unlimited number of qualifying illnesses and accidents up to the specified limit, which ranges from $1,500 to $20,000.
Unlike many competing providers, 24PetWatch identifies hip dysplasia as a musculoskeletal illness, rather than an injury, so newly developed cases typically qualify for reimbursement. Pet owners receive up to 50 percent of the cost of therapeutic food related to a diagnosed condition and full reimbursement for any required alternative treatment.
If an animal is lost or stolen, the owner can submit a claim for the pet's original purchase price and seek compensation for any advertising or reward required for retrieval. Policies provide reimbursement for euthanasia and cremation expenses when a pet's death is caused by accident or illness. The insurance also covers emergency needs, ranging from ambulances to kennel fees when an owner's house undergoes significant damage.
However, prospective policy holders should consider a 2011 Consumer Reports study that compared 24PetWatch and two other insurers. The study concluded that policies rarely paid out more than the cost of premiums, except in cases where pets had an extensive history of serious or chronic illness. In reviews on the ConsumerAffairs.com website, policy holders consistently gave the company low ratings based on misleading sales practices and difficulty claiming benefits.