To achieve Foundation level certification in Information Technology Infrastructure Library version 3, pass a multiple-choice test with a minimum score of 65 percent as of 2015. The test consists of 40 questions that must be answered within 60 minutes, and it is a closed-book exam.Continue Reading
The Foundation level certification is the first of four ITIL qualifications and a prerequisite for attaining advanced certifications. The Foundation certification covers general knowledge of the key components in the ITIL service lifecycle, including how the various stages and processes interact to contribute to service management best practices.
One way to prepare for the exam is by attending a course from an accredited training organization. Axelos, which oversees the ITIL program, maintains a list of training providers on its website that is searchable by country and region. Pass the exam administered at the end of the course to receive certification.
The second way to prepare for the exam is self-study, though Axelos only allows this for the Foundation level certification. For higher level certifications, training at an authorized provider is mandatory. Use books, training materials and online resources, such as sample papers on the Axelos website, to prepare for the exam. Take practice tests to get familiar with the question types and format of the actual exam. When ready, schedule the exam through one of the authorized ITIL examination institutes listed on the Axelos website.Learn more about Career Aspirations