While banks are not required to offer online banking options, many banks do, according to Bankrate. Some banks operate entirely online. A survey by the American Bankers Association showed customers prefer banking online over in-person, phone and ATM banking.
Lower fees, easier deposit options and higher interest rates are positive reasons to bank online, according to Bankrate. Contrarily, many customers think they get lower quality customer service when banking online, as reported by Business Insider.
Some Internet-only banks have agreements with brick-and-mortar banks that allow customers no-fee ATM access, but the availability of these ATMs is often limited, according to Bankrate.