Jobs related to banking in Edmonton, Alberta, include branch manager, customer representative, financial adviser and personal banking specialist. Available jobs vary according to banks' needs.
A branch manager for a bank is responsible for leading and developing customer service with an aim toward retention. Branch managers provide financial advice to customers and coach employees in customer service. Branch managers must also ensure the bank is in compliance with regulatory activities and guidelines. Prospective employees need to have experience in management and complete a training program.
A customer representative is typically an entry-level job. Customer representatives work in the customer service area of the bank.
Financial advisers work through a bank or credit union to promote loans, mortgages, term deposits, mutual funds, credit cards and account packages. This is a sales position that requires employees who can close sales. Financial advisers also use their own discretion in deciding to grant credit. Financial advisers typically need a degree in finance or a related field.
A personal banking specialist is similar to a financial adviser. However, this job is less sales oriented and more geared toward helping the bank's customers organize their finances. There are no educational qualifications to be a personal banking specialist, but job candidates should have excellent customer service skills.