What Does a Bank Teller Do?


Quick Answer

Bank tellers perform customer service tasks that include accepting cash and check deposits, and fulfilling requests for cash withdrawals, traveler's checks, savings bonds and money orders. Bank tellers also record all customer transactions and balance bank drawers after every shift to ensure accuracy.

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Full Answer

In addition to providing quality customer service, bank tellers must also verify financial transactions in order to prevent fraud. For example, bank tellers must verify an account holder's identity before fulfilling withdrawal requests, depositing checks or before providing confidential account information. Bank tellers may also help account holders order checks and bank cards, exchange foreign currency and answer questions about bank statements, fees and other banking procedures.

If an account holder requests more information about specific bank products such as personal and business loans or online banking services, bank tellers can provide basic information along with the name of bank representatives who manage these products and services. Bank tellers provide customer service in person, by phone or via the bank's drive-through window.

After a few years, bank tellers may advance into management positions. Head bank tellers, for example, oversee other tellers, train new tellers and may have access to bank vaults. Head tellers may also help rectify customer complaints or bank errors.

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