As of 2015, the Avianca contact number for the United States is 1-800-2842-622 and 1-866-998-3357 for telephone service for callers who are hearing impaired. The company also operates both a Canadian and Mexican call center in the North American region.
Avianca customers who have trouble with their baggage, such as it being missing, damaged or delayed, can also call the United States Avianca baggage center at 1-877-428-4478. Avianca is a Latin American airline and operates 98 direct flight destinations in 26 countries. The airline is also part of the Star Alliance and operates a fleet of 168 airplanes of various sizes.