Q:

How is an Asurion insurance claim for a mobile device filed?

A:

Quick Answer

As of 2015, filing an Asurion insurance claim for a lost or damaged mobile device can be done through the company's website, as outlined on the home page. The home page displays two input fields, both with drop-down selection menus, that can be used to initiate the claim. The first input field is "I need help with my," and the second input field is "covered by," which provides a drop-down menu list of device purchase locations to select from.

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Full Answer

Mobile device point-of-purchase providers that are listed in the Asurion claim-filing tool as of 2015 include AT&T, Sprint, T-Mobile, Verizon and Wal-Mart. Claims typically must be filed within 60 days of the device's loss or damage. Before waiting, however, claimants should first check their provider's program details to be sure of the actual claim-filing limit, as advised by Asurion.

After a claimant receives a replacement device, the defective or damaged device represented by the claim must be returned with a supplied postage-paid label. Except in the case of a lost device claim, Asurion will charge a nonreturn fee if a damaged device is not sent back within 10 to 14 days.

Asurion attempts to match the claimant's original lost or damaged mobile device when supplying a replacement, but a direct match to the original device's brand, model, color and accessory compatibility may not always be possible, as stated on the company's website. The company will, however, make a best effort to match the original device's functionality.

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