Individuals must submit a disability form online, by fax or by mail to apply for long-term disability coverage from Cigna. If the company requires additional information, it contacts the applicant by phone, notes Cigna. Applicants must also submit the Disability Disclosure Authorization form, which allows Cigna access to information through employers and health providers.
The disability claims form includes information such as the claimant's name, date of birth, address, marriage status, and the date of the accident or sickness, along with a description of the disability and names of attending physicians. Applicants can submit the form online, or download, fill in and print out the PDF version, per Cigna.
Claimants must get a statement of disability from a physician, states Cigna. This form indicates the physician's diagnosis, patient's symptoms, objective findings, whether the illness or accident is work related, and the nature of treatment. The physical limitations section indicates whether the claimant can perform certain physical activities during a regular work day.
Customers may contact Cigna by phone between 7 a.m. and 7 p.m. CST if they have any questions about the claims process or a pending application. Information is also available through the Cigna website and via the Cigna mobile app.