The IRS offers basic help to tax questions, according to its website. It offers some help via email or its FAQ section. Those contacting the IRS via the site's contact form need to provide adequate details about their situation for a complete answer.
The IRS website page titled Help with Tax Questions provides links to frequently asked questions, tax topics, a tax assistant and a tax map, according to the agency. Emailing the IRS with a tax question may result in a preprepared answer, and the IRS does not deal with email inquiries that involve names, Social Security numbers, legal opinions, letter rulings or complex questions.