American Tourister sells several replacement parts for its luggage, including keys, detachable shoulder straps, ID cards and padlocks. Consumers can contact the company's consumer relations department to order replacement parts by calling 800-262-8282, as of 2015. The company's business hours are Monday through Friday 9 a.m. to 6 p.m. EST.
When customers order replacement parts, the company adds shipping fees to the purchase prices. A consumer can also speak with a consumer relations representative to inquire about warranty repair service if the luggage has manufacturing defects.
Founded in 1933, American Tourister manufactures various styles of luggage including wheeled, duffel bags, luggage sets and garment bags.