How do Amazon fulfillment services work?


Quick Answer

Amazon offers fulfillment services for sellers by storing products in its warehouses and shipping directly from Amazon centers. Fulfillment by Amazon, or FBA, provides pick, pack and ship services in the United States, Canada and internationally.

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How do Amazon fulfillment services work?
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Full Answer

FBA includes using its special Prime membership program for all products sold on the Amazon website. Products are only assigned a shipping cost once the customer confirms buying the product on the final purchasing page.

U.S.-registered Amazon sellers automatically have access to the Canadian marketplace. FBA will fulfill orders from other sales locations in addition to those products listed on the Amazon website. Amazon will provide all communications required for customer service. Sales inventory for all channels are accessed through an FBA's customer page that registers all fulfillment orders.

FBA will manager all customer service activities including returns for Amazon orders. There are no minimum number of items to the use the service. Fees for the service are based on the amount of storage space required and each order that is fulfilled. Cost of shipping is included with fees.

Fulfillment services are available in the U.S., Canada, the United Kingdom, Germany, France, Italy, Japan, China and India. Separate agreements are required to use fulfillment in foreign countries. Each account is managed individually.

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