What are the advantages of using a PBX phone system?


Quick Answer

Private-branch exchange telephone systems allow businesses to use phones for internal communication and change how calls are routed without moving phone equipment. Both traditional and Internet-based PBX systems allow businesses to save money on external phone service.

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Full Answer

Telephony provides a way for people within an office to communicate with each other, especially in larger buildings where walking to a different place takes a significant amount of time. PBX systems enable employees to call other employees, and businesses can route phone numbers to intercom systems, enabling broader communication. One of the primary benefits of these systems is that employees can share phone lines when placing outgoing phone calls, which allows businesses to reduce the number of lines for which they have to pay.

IP PBX systems provide the same features as traditional systems but use computers for routing calls. These systems allow companies to store messages digitally, and they can use new buildings' Internet infrastructure instead of forcing companies to install traditional copper wires. Users can also connect the system to other computer systems to notify employees of voice messages through email or other communication platforms. IP PBX systems are also easier to connect to voice-over-IP systems than traditional PBX systems, which allows companies to switch to digital telephone service providers that sometimes offer lower prices.

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