Vanilla Visa gift cards are activated at the register by the cashier at the time of purchase. The company recommends that customers immediately sign the card on its back and write down the card number and customer service number on the back in the case of loss or theft.
Vanilla Visa gift cards cannot be reloaded or returned once purchased. Card holders can use this card anywhere that accepts Visa debit cards or PULSE cards as payment for signature purchases, limited to the 50 U.S. states and the District of Columbia. These cards can also set up a PIN number for debit purchases if needed.
If the purchase costs more than the balance on the Vanilla Visa gift card, card holders should have a secondary form of payment to cover the balance. The customer should let the cashier know a split purchase is required beforehand as some retailers don't allow these types of transactions. If paying for gas, customers should be aware that many pay-at-the-pump options require holds on funds, so going inside and prepaying might serve as a better payment option.
Vanilla Visa gift cards can be purchased from a variety of retailers, including CVS Pharmacy, Dollar General, H.E.B, Kangaroo Express and Office Depot, among others.
A Vanilla Visa gift card holder should write down the card number for use in case of loss or theft, recommends Vanilla Gift Card. On its website, the company provides a toll-free number that cardholders can use to report a lost or stolen gift card. Cardholders who provide the number of the missing card along with identifying information receive a replacement card if a balance remains on the card.