There are several ways to access the balance of a prepaid card, such as calling the customer service phone number on the back of the card or by visiting the website of the card provider and setting up an online account. Certain prepaid card providers also offer balance information via text message, according to the Consumer Financial Protection Bureau. Additionally, MyPrepaidBalance.com allows users to check balances on a variety of prepaid cards.
Automated customer service calls, online balance checking and text message balance services are often available for free. Other options, such as speaking to a live agent or using an ATM may cost small fees, says the Consumer Financial Protection Bureau. Another method is to request paper statements in the mail, but some companies charge a fee for this service as well.
To see which methods are available for a specific card, check the service terms of that company. If this information is not on the back of the card, visit the website or call the number on the card for additional information, states the CFPB. To check a balance via MyPrepaidBalance.com, enter in the card number, expiration date and the three-digit security code on the back of the card.