Q:

How do you access your account for My Great Lakes student loans?

A:

Quick Answer

You can access your Great Lakes student loan accounts by visiting mygreatlakes.org. You can also contact customer service by phone at (800) 236-4300. Representatives are available Monday through Friday, 7 a.m. to 9 p.m. Central Time.

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Full Answer

In order to access Great Lakes student loan accounts online, says Great Lakes, borrowers first need to sign up for online account access. The site asks for identifying information, including the borrower's Social Security number and date of birth, in order to locate the account. Borrowers must then create a user ID and password for the site. There are security requirements for both user IDs and passwords, and users who are having problems registering should make sure that their login information meets these requirements.

Borrowers who have already signed up for online account access but are having trouble accessing their accounts can retrieve their user ID or password by supplying the last four digits of their Social Security number, their date of birth, and the email address associated with the account. Users who don't have an email address or can't remember the email address they used to register can still access their account by supplying their full Social Security number and date of birth.

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