Amtrak can be contacted via phone at 800-USA-RAIL, or 800-872-7245, for reservations and customer service. Those reporting suspicious activities to Amtrak Police should call 800-331-0008. Amtrak Police can also be reached via text at APD11, or 27311.
Amtrak also offers live Web chat with a customer service representative at Amtrak.com or through email.
Customers can book tickets, modify travel plans, and check train statuses on Amtrak's website. Any route disruptions are displayed on the Web page. Route, station, dining and schedule information are also listed on the website. Customers can also download the free Amtrak mobile app on their smartphones. The mobile app has many of the same features as the website.