The contact phone number for Megabus is 800-462-6342, as of June 2015. Prospective and existing customers can use the toll-free number to ask questions, raise concerns and offer feedback, or to make a reservation or an exchange, although Megabus imposes a fee of approximately $5 for this service.
Megabus encourages customers whose questions merely require quick answers to examine several additional resources on its webpage, such as the frequently asked questions, bus stops, service advisories or the terms and conditions.
Megabus USA is the company's bus trip-tracking app for customers wanting to know where their bus is. Megabus is also active on Twitter. Its handle is @megabushelp, and, as it suggests, the account allows visitors to tweet questions and receive live answers.