Does Wen Haircare Offer Services to Acknowledge Complaints for Its Products?


Quick Answer

The website for WEN by Chaz Dean, WEN.com, includes a Contact Us link that provides a form that customers can use to send complaints and other correspondence to the company. WEN does not specify how complaints received through this form are handled.

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Full Answer

The online contact form asks customers for their contact information, order number and details about the reason for contact. In addition, WEN advertises a 60-day money-back guarantee that invites unsatisfied customers to return products for full refunds, minus shipping and handling charges. Customers may also contact WEN's parent company, Guthy-Renker, by mail or email at the addresses listed under Communications with Guthy Renker in the Terms and Conditions section of the WEN website.

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