Most online show retailers allow customers to ship shoes back to the company to return them. Generally, customers must notify the company of their intent to return the shoes before shipping them, and companies may require them to use a special label or packing slip.
Some online retailers that also have physical store locations allow customers to return shoes at one of their stores. As with any return, customers are generally required to have a receipt or proof of purchase to make a return. Returned gifts may only be eligible for store credit. Customers should consult the website of the company they purchased the shoes from to find all the necessary details about that company's return policy.