The only discount from Zappos is free shipping, as of 2015. The company does not offer coupon codes, even though third-party sites attempt to lure customers with the promise of a coupon code. These coupon codes do not work on the Zappos website.
The reason Zappos does not offer coupon codes is because they offer free shipping and returns, quick fulfillment and a 365-day return policy. Customer service is available 24 hours a day, and Zappos believes that these services are more valuable than offering its customers a small discount.
Though Zappos does not offer coupon codes, there are ways that a customer can still save money on a purchase. For example, if a customer opens a Zappos Visa card, there is the opportunity to get $25 to spend at the website following the first purchase and additional $25 gift cards for every 2,500 points earned. Customers get three points for every dollar spent at Zappos.com and one point for every dollar spent elsewhere.
Zappos occasionally offers sales on the items it sells, and customers may receive a discount code or coupon to use when returning or exchanging merchandise to the company. Zappos further helps customers save money by offering extra value with occasional one-day shipping on certain items or from certain departments.