What is Sketchers.com's return policy?


Quick Answer

As of 2015, unworn items purchased at Sketchers.com are eligible for a refund if returned within 45 days of the purchase date. Customers must provide a copy of the purchase receipt or order confirmation email to qualify for a refund.

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Full Answer

Sketchers processes refunds on most returned items purchased at Sketchers.com within 20 business days of receiving the item, according to the company's website.d Individuals can return purchases to local brick-and-mortar stores or mail the item back to the Sketchers warehouse. Free shipping is available for items returned within the United States. A free UPS shipping label is accessible on the website; the item should be returned in its original shipping box. Customers are notified of successfully processed refunds by email.

Refunds are not processed for used items, items unaccompanied by a receipt, or items returned after the 45-day window. Additionally, item exchanges are not available for products purchased on Sketchers.com. Individuals who want a different version of a purchased item must make a separate purchase of the desired version. Since item inventory is not guaranteed, the company advises customers to make the new purchase before returning the first item.

Sketchers.com does not accept warehouse returns for items purchased at its retail stores.

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