Amazon.com customer reviews of the Dermawand basic retail kit are divided between calling the product "spa quality" and "a great item" to "not good at all" and "did not work for me." As of November 2016, this product has 744 reviews and a rating of 3.4 out of five stars. Reviewer who like the Dermawand rave about its ability to reduce wrinkles and fine lines. Some report that the product reduces acne and makes their skin plump and younger looking.
The Dermawand basic retail kit includes a pre-face treatment that some reviewers found to be subpar. One Amazon Vine reviewer calls the lotion "second rate," while others state that they replaced the included treatment with a skin cream of their choice with good results. Other negative reviews state that the wand breaks after a few uses and that the manufacturer's customer service and refund policy is terrible.
Five-star reviewers report noticeable changes to the firmness and texture of their skin. Reduced pores, blemishes and blackheads are a common compliment among satisfied consumers, and a few reviewers report that the Dermawand has helped to reduce scars, under-eye puffiness and unsightly under-eye bags. One reviewer states that the wand helped to restore facial balance in someone suffering from Bell's Palsy when the treatments were administered three times a day and over a few months.