Reviews for Equinox skin care products, as with any consumer product, vary by customer, but in general the reviews are not positive. Based on credible online review sights such as Consumer Wrinkle Reviews and the Better Business Bureau, the products are not proven effective, are high priced and involve confusing trial memberships and automatic membership payments.
Equinox has received numerous complaints, mostly in reference to the company's business practices, inability to resolve customer issues and confusing automatic payments. Customer complaints filed on the BBB website remain in unresolved status. Complaints largely stem from the Equinox website offering a 30-day supply in the trial offer but customers being charged the full price after 14 days.