The shipping address for all returns and exchanges of WEN products is 4240 Harvester Road, Unit 2, Burlington, ON L7L 0E8. Before returning a product, customers should call 1-800-728-1103 to speak with a WEN customer service representative for complete instructions.
WEN's 60-day money-back guarantee allows dissatisfied customers to return full or empty product containers within 60 days for a full refund of the purchase price, less the cost of shipping and handling.
Complete the form found on the back of the original invoice, and include it in the shipment along with the product container. To guarantee a refund, ship the items via UPS or Certified Mail and include a receipt of mail. A credit is applied to your account within one to two billing cycles.