Retailers that carry Ruby + Ed slippers include Marcia May Shoes, Buzz Casual Clothes, Barkers Department Store, Harvey Nichols, and Heart and Sole. A full list of retailers is available on the Stores and Stockists page of the Ruby + Ed website, as of July 2015.
Ruby + Ed also sells products online. Visitors to RubyAndEd.Co.UK who want to order slippers should place their cursors over Slippers, then select Women's, Men's, Kids or Baby from the drop-down menu that appears. After selecting a product, the customer can choose a color, size and quantity and click Add to Basket. When he goes to his basket, he enters his delivery and payment information to complete the order.
The company ships to many countries in Europe and internationally. It doesn't ship to countries that don't have signed and tracked service, as it requires a signature upon package delivery. Every product that Ruby + Ed has in stock is available online. If the company sells out of certain sizes of a product, it removes those sizes from the site. If it sells out of all sizes, it removes the product. Ruby + Ed accepts returns within 14 days. If the customer purchased an item from a retailer, he must return the product to that store.