Avon's official website has a link that allows customers to identify and contact their local representatives, who can supply them with the latest catalogues. The latest catalogue and associated leaflets are also available online and can be viewed in most modern browsers.
The Avon website allows users to search for representatives by name or by area. Ways of defining the local area in question include ZIP code and city. Avon's preferred method of customer service is by local agent, and customers are therefore encouraged to order catalogues from the representative working in their area. Many representatives' territories include offices and other places of work as well as residential areas, so there are many ways of contacting an agent.
For customers in more isolated areas, the benefits of the Avon catalogue can be accessed online by using eBrochure. Alternatively, customers who do not have a local representative can become representatives themselves and order catalogues directly for friends and acquaintances. A contact form is available on the website for those who choose this method. There is also a tool on the website that allows customers who might be interested but are unsure about what the role entails to find a local introductory event.